For Patients

Inpatients

Admission to Beleura as an inpatient can be initiated by referrals from physicians, surgeons, general practitioners, nurses, physiotherapists, occupational therapists, speech pathologists, social workers or members of your family.

Once the referral has been made, a timely assessment will be completed by a Rehabilitation Assessment Nurse to clarify your ability to participate in a rehabilitation program. Your transport to Beleura will be organised by your transferring hospital.

Outpatients

Referral to our multidisciplinary programs is via your specialist or general practitioner. Appointments can be made by contacting our Outpatient Receptionist. Once a referral has been received, an appointment will be made for you to be assessed by one of our Rehabilitation Specialists. The length of the rehabilitation program and type of therapies you need will be determined at the initial assessment.

We have arrangements with all major health funds, which ensure your out-of-pocket expenses are kept to a minimum. We also provide services for TAC, WorkCover (outpatients) and Veterans’ Affairs.

If you have private health insurance, you should confirm with your health fund the following:

• Does my policy cover me for this procedure?
• Do I have an “excess” payment on my insurance policy?
• Are there any co-payments required for each night I will be in hospital?
• Does my policy exclude some treatments, for example cardiac, orthopaedic or rehabilitation?

Our daily room rate covers all therapy costs. You will be charged for medications dispensed for you on discharge and drugs not related to your admission diagnosis. It does not cover the cost of your general practitioner, specialist, x-rays or pathology.

If you have private health insurance, check with your doctor regarding the gap between the Medicare rebate and his/her charges. Additional charges may be incurred by the hire or purchase of special aids, appliances or non-drug pharmacy items at discharge. Accounts are rendered weekly but the hospital will claim directly from your health fund for you, provided you have supplied all information regarding your membership.

If you are anxious about costs or any of the above, please don’t hesitate to ring the hospital on (03) 5976 0888 and ask for Admissions.

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• Any medications you are currently taking
• X-rays if applicable
• Prosthesis or gait aids if required
• Details of private health insurance membership
• Compensation details, if your treatment is related to a workers compensation or third party claim
• Pension, pharmaceutical benefits, concession, health care or Veteran Affairs’ card
• Medicare card
• Doctor’s referral
• Comfortable clothes that you can wear during therapy (eg t-shirt, tracksuits, shorts)
• Comfortable walking shoes
• Reading material and glasses if required
• Bathers if your program includes hydrotherapy
• Toiletries and tissues
• Nightwear, dressing gown, slippers (for inpatients)

Unfortunately we are not able to take responsibility for any valuable belongings. We strongly recommend that you leave your jewellery and other valuables at home.

Accommodation

Our rehabilitation ward consists of 30 spacious and modern private rooms with ensuites.

Meals

Beleura prides itself on providing meals which are attractive, appetising and nutritious. Alcohol is available with meals (unless you have dietary restrictions). All meals are cooked on the premises and delivered to your room. We cater for specific dietary requirements.

Telephones

You will have your own telephone with a direct line for your convenience. Local calls are free. All other calls will be charged to your account.

Televisions

Your room has a television with free-to-air and Foxtel channels.

Newspapers

Ability to purchase newspapers on request.

Internet Access

Free wifi is available. A 3 day wireless internet access card is available from the ward reception.

Mail

Mail is delivered each day. Letters arriving after your discharge will be re-addressed to your destination.

Valuables

The hospital does not accept any responsibility for money or valuables brought into the hospital.

How to recognise Hospital staff

All our staff can be immediately identified by their hospital badge, which clearly states the person’s name and their role in the hospital.

Laundry

You are requested to make your own arrangements for the washing of your personal clothing. Any difficulties you may have can be discussed with your nurse.

Discharge from Beleura

Your progress towards your goals and your eventual discharge is planned at a case conference. Your discharge date will be arranged with you in consultation with the team, your medical practitioner and, where you approve or request, your family.

Home Assessment

When the time of discharge nears, an occupational therapist may take you to visit your home or alternative destination. The purpose of this visit is to assess and recommend what aids or adjustments may be helpful so that the transition from hospital to home will be as safe and comfortable as possible. With your approval, family members are invited to be present during the home assessment.

Do I have a say?

Yes, this is your program – you have to make it work for you. You and your family are an integral part of the rehabilitation program and you are encouraged to ask questions, raise issues and discuss your own personal needs with staff. The rehabilitation team is committed to making your time at Beleura a positive experience for you and your family.

Time of discharge is 9:00am.

Discharge summary

A summary of your illness, your treatment and care will be written by your doctor and the multidisciplinary team for your general practitioner. A copy of your ongoing treatment, appointments and medications will be given to you.

Feedback

A patient questionnaire will be available in your room. Its purpose is to assist the hospital to review and continuously improve the quality of service. Comments are strictly confidential and you are encouraged to complete the form. The hospital complaints officer and executive team are available, should you wish to discuss any issues which may arise during your stay.

Outpatient

If you require an outpatient program at Beleura, staff will contact you at home regarding your appointments if these have not been made prior to your discharge.

Appointments

Appointments with your specialist can be arranged by the nursing staff.

Accounts

We request that patient accounts are settled on or prior to discharge. Payments can be made via cash, cheque, credit card or EFTPOS at the Reception. If you are unable to settle the account on discharge, the account will be mailed to you.