Your Stay
When you arrive
Please register at Reception. You will then be escorted
to your room.
TYPE OF ACCOMMODATION
Beleura Private Hospital offers a high standard
of accommodation with both shared and
private rooms. All rooms have ensuite facilities,
specifically designed for maximum access.
Accommodation is shared in the Day Surgery Unit.
Depending on your reason for hospitalisation
you may find yourself nursed for a time in our High
Dependency area where you can be more closely
monitored and observed by nursing staff.
While we will make every endeavour to provide
you with your accommodation preference, please
understand that in certain circumstances of
high activity or emergency admissions, it may be
necessary to offer you a shared room.
Staying
With Children In Hospital
We encourage a parent(s) to spend as much time
as possible with their child during the child’s
hospitalisation. We also encourage parents, where
possible, to assist with the washing, dressing,
feeding and entertaining of their child as this helps
minimise the trauma of being handled by strangers. Very young children are no longer catered for at Beleura.
For Your Comfort and Convenience
Call Button
Should you require anything at anytime, please do
not hesitate to call the nursing staff via the nurse
call button located in the bedside handset.
Our staff will endeavour to answer the call as
quickly as possible.
Flowers And Mail
Flowers and mail are delivered directly to your room.
If you have mail to post please contact the ward staff
and this will be arranged for you.
Please note: Pot Plants are not suitable for patient rooms.
Meals
Our Catering Department prepares a variety of
top quality, fresh meals. Menus will be provided
each morning from which you may select meals
according to your taste and dietary requirements.
Consultations with dietitians can be made should
you have any special dietary needs.
A Coffee Shop, offering light meals and
refreshments, is located in the Reception area. The
Coffee Shop welcomes patients and visitors between
the hours of 8.30am and 5.00pm, Monday to Friday,
10:00am and 4.00pm Saturday, 11:00am and
4.00pm Sunday.
Ministers Of Religion
Your spiritual needs may be catered for by our
pastoral carer / psychologist and visiting clergy. Your own clergy
person is very welcome – please ask the nursing staff
to arrange a visit.
Newspapers
Can be purchased from the Kiosk.
Smoking
Smoking is not permitted within the Hospital.
Telephones
You can make and receive free local calls from the
telephone by your bed. Please note that STD calls are
subject to peak rates, and not residential discounted
rates. You will be charged for any long distance or
mobile calls on discharge. Alternatively a public
telephone is located in the Hospital Foyer for your
convenience.
Television
A single handset by your bed allows you to select any
of the local television stations. An in-house movie
channel is also available.
Queries About Your
Care – Helping us to care for you
If you have any concerns or queries about your care
whilst you are a patient in our Hospital please bring
them to our attention. The nurse in charge of your
Ward will be able to answer questions and resolve
problems related to your hospital care.
Please see the Patient charter page for Your Rights
and Responsibilities which outlines information
about what to expect whilst in Hospital.
Patient Feedback
Patient feedback is appreciated, as it assists us to
make ongoing improvements to our services and
facilities. Please feel free to provide feedback either
through the formal Patient Satisfaction Card or by
writing to the Chief Executive Officer of the Hospital.
Visitor Information
- Patient Inquiries can be made by telephoning 5976
0888
- Direct dial phones are located in each room. Dial 0
to obtain a line. Please call the Reception staff on “99” with
any queries.
- Members of your immediate family are welcome
to visit you at any time. However, we request
that the general visiting hours of 10.00am to
1.00pm, 2.30pm to 8.00pm daily be observed.
Your Privacy
All Hospitals in the Ramsay Health Care Group
comply with the Commonwealth Privacy Act and
all other state / territory legislative requirements in
relation to the management of personal information.
Our patients can feel safe in the knowledge that
we safeguard their personal health information
ensuring that confidentiality is respected and
information is stored securely.
Our Privacy Policy and consent form relating
to our collection and use of your health information
will be provided to you on admission.
If you have any further enquiries in relation
to our Privacy Policy or our health information
management practices please contact the Hospital
or visit the Ramsay Health Care website www.ramsayhealth.com.au
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