For Patients: Your Stay

Your Stay

When you arrive

Please register at Reception. You will then be escorted to your room.

TYPE OF ACCOMMODATION

Beleura Private Hospital offers a high standard of accommodation with both shared and private rooms. All rooms have ensuite facilities, specifically designed for maximum access.

Accommodation is shared in the Day Surgery Unit.

Depending on your reason for hospitalisation you may find yourself nursed for a time in our High Dependency area where you can be more closely monitored and observed by nursing staff.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to offer you a shared room.

Staying With Children In Hospital

We encourage a parent(s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers. Very young children are no longer catered for at Beleura.

For Your Comfort and Convenience

Call Button

Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers And Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the ward staff and this will be arranged for you.

Please note: Pot Plants are not suitable for patient rooms.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dietitians can be made should you have any special dietary needs.

A Coffee Shop, offering light meals and refreshments, is located in the Reception area. The Coffee Shop welcomes patients and visitors between the hours of 8.30am and 5.00pm, Monday to Friday, 10:00am and 4.00pm Saturday, 11:00am and 4.00pm Sunday.

Ministers Of Religion

Your spiritual needs may be catered for by our psychologist and visiting clergy. Your own clergy person is very welcome – please ask the nursing staff to arrange a visit.

Newspapers

Can be purchased from the Kiosk.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively a public telephone is located in the Hospital Foyer for your convenience.

Television

A single handset by your bed allows you to select any of the local television stations. An in-house movie channel is also available.

Queries About Your Care – Helping us to care for you

If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care. Please see the Patient charter page for Your Rights and Responsibilities which outlines information about what to expect whilst in Hospital.

Patient Feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the formal Patient Satisfaction Card or by writing to the Chief Executive Officer of the Hospital.

Visitor Information

• Patient Inquiries can be made by telephoning 5976 0888
• Direct dial phones are located in each room. Dial 0 to obtain a line. Please call the Reception staff on “99” with any queries.
• Members of your immediate family are welcome to visit you at any time. However, we request that the general visiting hours of 10.00am to 1.00pm, 2.30pm to 8.00pm daily be observed.

Your Privacy

All Hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state / territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

Our Privacy Policy and consent form relating to our collection and use of your health information will be provided to you on admission.

If you have any further enquiries in relation to our Privacy Policy or our health information management practices please contact the Hospital or visit the Ramsay Health Care website www.ramsayhealth.com.au