Beleura Private Hospital
Part of Ramsay Health Care

Your Stay

When you arrive

Please register at Reception.

TYPE OF ACCOMMODATION

Beleura Private Hospital offers a high standard of accommodation with both shared and private rooms. All rooms have ensuite facilities, specifically designed for maximum access.

Accommodation is shared in day surgery and High Dependency Unit.

Depending on your reason for hospitalisation you may find yourself nursed for a time in our High Dependency area where you can be more closely monitored and observed by nursing staff.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity or emergency admissions, it may be necessary to offer you a shared room.

Staying With Children In Hospital

We encourage a parent(s) to spend as much time as possible with their child during their hospitalisation. We also encourage parents to assist with the care of their child as this helps minimise the trauma of being in hospital. Very young children are not catered for at Beleura.

FOR YOUR COMFORT AND CONVENIENCE

Call Button

Should you require anything at anytime, please do not hesitate to call the your nurse via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Flowers And Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the ward staff and this will be arranged for you.

Please note: Pot Plants are not suitable for patient rooms.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.

A Coffee Shop, offering light meals and refreshments, is located in the Reception area. The Coffee Shop welcomes patients and visitors between the hours of 8.30am and 5.00pm, Monday to Friday, 10:00am and 4.00pm Saturday.

Ministers Of Religion

Your spiritual needs may be catered for by our visiting clergy. Your own clergy person is very welcome – please ask the nursing staff to arrange a visit.

Newspapers

Are provided in the wards and short stay unit.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge.

Television

A single handset by your bed allows you to select any of the available television stations. Foxtel is also available.

Queries About Your Care – Helping us to care for you

If you have any concerns or queries about your care whilst you are a patient in our Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care. Please see the Patient charter page for Your Rights and Responsibilities which outlines information about what to expect whilst in Hospital.

Patient Feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the formal Feedback form or by writing to the Director of Clinical Services of the Hospital.

Visitor Information

  • Patient Inquiries can be made by telephoning 5976 0888
  • Direct dial phones are located in each room. Dial 0 to obtain a line. Please call the Reception staff on “99” with any queries.
  • Members of your immediate family are welcome to visit you at any time. However, we request that the general visiting hours of 10.00am to 1.00pm, 2.30pm to 8.00pm daily be observed.

Your Privacy

All Hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state / territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

Our Privacy Policy and consent form relating to our collection and use of your health information will be provided to you on admission.

If you have any further enquiries in relation to our Privacy Policy or our health information management practices please contact the Hospital or visit the Ramsay Health Care website www.ramsayhealth.com.au

How to avoid or reduce unexpected events during your stay in hospital.

During a stay in hospital patients might be exposed to a number of risks which have the potential to cause harm or in very rare circumstances even death. These risks are included in this information guide to provide consumers with facts on how to remove or reduce the risks of unexpected events during a stay in hospital. The risks are Blood clots, Falls, Pressure ulcers and unexpected events caused by poor hand hygiene

The following section of this guide provides a summary of each of the clinical risks. For more detailed information the reader is referred to respective websites from which comprehensive information can be downloaded.

1. Why is the risk of blood clots high in hospital?
(www.nhmrc.gov.au)

Not moving increases your risk of blood clots

Normally blood flows quickly through veins without clotting. In the legs, muscle movements help to push the blood by squeezing the veins. But if you are not walking around for some time—for example, in bed in hospital—blood flow can become sluggish and allow a clot to form.

When you have surgery or an injury, the body stimulates the blood to clot more easily, to prevent blood loss. But this also increases the risk of unwanted clotting—that is, a deep vein thrombosis or Pulmonary Embolism.

2. Falls prevention
(www.safetyandquality.gov.au)

Many older patients fall while in hospital? While some falls cause no injuries, others can cause serious harm. Falls can also result in you fearing further falls and make it harder for you to stay independent.

There are usually a number of reasons for someone falling. These may include poor balance, incontinence, unfamiliar environments and obstacles, poor eyesight, unsafe footwear and some medicines, to name a few.

There are a number of ways to reduce your chance of falling. Staff will help you to stop falling by helping you to settle in, keeping your surroundings safe, and providing you with falls prevention information

3. Preventing Pressure injuries
(www.health.vic.gov.au/qualitycouncil)

Who gets pressure injuries?
Anyone confined to bed or a chair, and unable to move, has loss of sensation, loss of bowel or bladder control, poor nutrition or is unwell is at risk of getting a pressure injury. A pressure injury (also known as a pressure sore or bed sore) is an area of skin that has been damaged due to unrelieved pressure.

Pressure injuries may look minor, such as redness on the skin, but they can hide more damage under the skin surface. Pressure injuries usually occur over bony areas – especially heels, buttocks and toes

4. Hand Hygiene
(www.hha.org.au)

“Hand Hygiene is the single most important factor in reducing the spread of infections.
It is important that Hand Hygiene is performed at the right moment. Hand Hygiene can be performed by either washing with soap and water or using a waterless alcohol based hand rub”.

When we are fit and healthy we can usually defend ourselves against many germs. Having healthy skin that is not damaged is one of the main ways we can do this.

Often our natural defences are weakened when we are not well or after an operation. This is especially true if you have broken skin areas, like a wound or device like a catheter or IV line. We encourage you, your family and your carer to have clean hands before and after they attend to any aspect of your care.

Room

Foxtel

Wifi @ Ramsay